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- Return Policy
The Customer is advised Not to accept any product whose packaging is damaged or Tampered with . Customer should Specify size , colour , Variations or pack Quantity before placing the order , We reserve the right of sending the available Variations in case it was not specified by the client and shall not be returned by the customer. Products purchased by a Customer can be Returned/Replaced by Offisupplies within 5 days of the delivery date by Cancelling the order on our site or writing to us on firstname.lastname@example.org if a customer finds that the product delivered is damaged and/or defective and/or is expired. Returns or Replacement will be process after proper checking and may take upto 7 days for the replacement to be arranged.
In case of Return of any Order, We will arrange to pick up of such Products. Customer can only return the entire order and in an packed condition .
There should be no signs of external
damage on the packaging, including the Box . At the time of pickup, the
customer will be provided with an acknowledgement of Return pick up by the our
agent or third party service provider . The customer should retain the said
acknowledgement and quote or produce the same in all future communications with
the us whenever communicating for a accurate and prompt response from our end.
We will Try to process all the eligible refund or credit note is initiated within 7 days of receipt of returned products. The approved refund amount will be credited to Customer in the same manner as the customer did payment with.
In case of any defect arising after
delivery of the product or after demo/installation of the product as the case
may be, such defects will be serviced by the respective manufacturer/brand in
accordance with respective manufacturer’s warranty terms.
Order once placed on offisupplies.in can be requested for cancellation if the order is not dispatched for delivery by placing "Cancel Order" request on “Site” or by sending an email at Sales@offisupplies.in We reserve the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Offisupplies specifically against the order, whether products are proprietary in nature, whether customized on special request of the customer, whether a significant cost is incurred by Offisupplies to arrange delivery of product etc. If Offisupplies rejects the cancellation request after providing adequate reasons, the customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed. If Offisupplies approves cancellation, the said amount will be refunded in accordance with the above-mentioned process.